We believe that the little details add up and make a big impact on your experience with CompostNow. We've gathered the details of our compostable product delivery service and made them transparent and accessible to you.
Last Updated on June 29, 2023.
Section 1: Ordering Details
Placing Orders
Order Cut-off Time
Late Orders
Order Lead Time
Designated Order Contact
Pricing
Section 2: Inventory Details
Order Volume
New item Request
Out of Stock items
Section 3: Billing Details
Payment Terms
Designated Billing Contact
Section 4: Delivery/Shipping Details
Delivery Location
Delivery Time
Delivery Receipt
Section 5: Return Details
Returns
Defective Compostable Product
Placing Orders: All orders should be submitted on our online ordering platform. If you are having trouble with our online ordering platform, you can submit your order via email to orders@compostnow.org. Our minimum order requirement for free delivery is $100. There is a $10 delivery fee for any orders under $100.
Order Cut-Off Time: All orders are processed Monday-Friday from 9:00 am to 3:00 pm. All orders placed before 3:00 pm Monday-Friday will be processed the same day and will be delivered on your next delivery day. Any orders placed after 3:00 pm on weekdays and anytime on Saturday or Sunday will be processed on the next business day. We will notify our members of any modifications due to holidays or other circumstances.
Late Orders: Any orders placed after our 3:00 pm order cutoff time on weekdays or anytime on Saturday or Sunday will be processed on the next business day. If it is an emergency and outside of our regular processing schedule, please reach out to us, and we will do our best to accommodate you. However, we cannot guarantee that we will be able to fulfill your request. If you need your order by a certain day or time, it is always best to place it in advance.
Order Lead Time: For local, hand-delivery, you can expect CompostNow to deliver your order on your next available delivery day if it was placed before 3:00 pm. Ground shipping orders should arrive to you within 3-5 business days; however, CompostNow cannot guarantee they will arrive within a specific time frame.
Designated Order Contact: All members must provide at least one designated product order point of contact for each location that will be placing orders. This person will receive email communications from CompostNow in the event of delivery adjustments, inclement weather delays, and other factors that may result in a deviation from their normal delivery days. If the point of contact needs to be updated, please email orders@compostnow.org with the new contact’s name, email, and cell number.
Pricing: Pricing is subject to change. You will be notified of any price increases 30 days before they take effect. Custom orders are subject to their own terms and conditions.
Order Volume: To ensure that our inventory is stocked appropriately for your needs, we request that you provide an estimate of your monthly or weekly order volume. If you anticipate any increases or decreases in your order volume or would like to stop ordering a specific item that you order regularly, please notify us as soon as possible. If you would like to stop ordering a specific item, so that you may switch to a new item, you must purchase the existing inventory of your item before switching. We typically keep one month’s worth of inventory on hand for each item. To notify us of any changes to your order volume, please email orders@compostnow.org.
New Item Request: If you are interested in ordering a new item that we do not currently have in stock, please email orders@compostnow.org. Lead times for new items will be determined at the time of order based on supplier availability. Typically, this is about 2-3 weeks, but, depending on the item, it can take roughly 6+ weeks for some suppliers.
Out of Stock Items: If an item that you regularly order is unavailable or back-ordered, we will notify you as soon as possible and will consult with you about substitution options.
Payment Terms: The on-file payment method will be charged or initiated upon delivery. Credit card payments are due on receipt, and invoices will be sent with pre-negotiated terms.
Designated Billing Contact: All members must provide a designated Billing Contact(s). This person will be contacted by CompostNow for anything billing-related including updating billing information, billing errors, and receiving invoices/receipts. If the Billing Contact(s) needs to be updated, please email orders@compostnow.org with the new contact’s name, email, and cell number.
Delivery Location: Compostable product orders will be delivered to the predetermined receiving location. If the delivery is unsuccessful due to blocked access or other reasons outside of CompostNow’s control, and we are unable to complete the delivery, we will attempt to deliver the order again on the next delivery day. For members who receive their deliveries from a shipping service, we are unable to guarantee that they will deliver to a specific receiving location other than the shipping address. To update your receiving location, please email orders@compostnow.org.
Delivery Time: Deliveries will occur Monday through Friday within the previously agreed-upon receiving hours on the date noted on your order confirmation. We are unable to guarantee a set delivery time outside of your receiving hours. CompostNow requires a minimum of four hours for product receiving windows For members who receive their deliveries via a shipping service, please note that we are unable to control their delays and cannot specify receiving hours for their delivery. To update your receiving hours, please notify orders@compostnow.org.
Delivery Receipt: We request a signature at the time of delivery. If nobody is available to receive your delivery, we will leave your order at your receiving location and will provide a photo confirmation via email.
Returns: CompostNow will accept returns within 14 days after the delivery date if the compostable products are still resellable. They are deemed resellable if the case is unopened; or, if the case is opened, if all internal packaging is unopened and there is no damage to the compostable product within. Any returns will be processed in the form of account credit for the member (equivalent to the cost of the returned item(s)) to be used for future orders. For orders shipped via a shipping service, the member will be responsible for return shipping fees. To request a return, please email orders@compostnow.org.
Defective Compostable Product: If there is damage to your compostable product order that is not due to customer negligence, we will replace the defective compostable product or issue a credit to your account. If there is a defect to your compostable product order, please send an email to orders@compostnow.org with a photo of the defect, the box the order came in with the manufacturer code clearly visible, and a description of the problem.
