We believe that the little details add up and make a big impact in your composting experience. We've gathered the details of our service and made them transparent and accessible to you.
Last Updated on January 10, 2024.
Section 1: Billing Details
Designated Billing Contact
Section 2: Service Details
Designated Service Contact
Location of Collection
Access for Collection
Time of Collection
Off-Schedule Service Request
Additional Carts Request
Section 3: Compost Details
Section 4: Cancellation Details
Designated Billing Contact: The member must provide a designated Billing Contact(s). This person will be contacted by CompostNow for anything billing related including updating billing information, billing errors, and receiving invoices/receipts. If the Billing Contact(s) needs to be updated, email email@example.com with the new contact's name, email, and cell number.
Billing Period: Automatic recurring billing is monthly beginning at the start of service (unless you have an annual membership). Your service will automatically renew at the end of your current billing period unless the member terminates in writing prior to then [see Cancellations Details below].
Account Management: If the member requires CompostNow to use a specific vendor portal (i.e. Avetta, Coupa) for various business needs, any vendor portal fees that we incur as a result will be passed through to the member as a line item on their billing.
Designated Service Contact: The member must provide a designated Service Contact(s). This person will receive email communications from CompostNow in the event of service adjustments, inclement weather delays, and other factors that result in a deviation from their normal service. The Service Contact(s) are responsible for taking corrective action when issues arise such as (but not limited to) blocked access, contamination in containers, and/or overloaded, damaged or missing container(s) for their respective location(s). The Service Contact(s) shall have the authority to request adjustments to the service frequency, service schedule, and number of carts for their respective location. If the Service Contact(s) needs to be updated, email firstname.lastname@example.org with the new contact’s name, email, and cell number.
Location of Collection: The member is responsible for providing an accurate description of where their container(s) will be located on their designated service day(s). The member is also responsible for providing accurate directions for how to reach the collection location, in order to service their container(s). This designated collection location must be accessible by our vehicles or within a reasonable distance from a vehicle entry point. If the container(s) are not located in the designated location(s) at the time of collection, it may result in a missed collection [see below]. We reserve the right to request a different designated collection location if accessibility issues arise. If the collection location(s) need to be updated, please email email@example.com.
Access for Collection: The member is responsible for providing (at their cost) any accessibility materials (badges, FOBs, gate codes, keys, key cards, etc) to access the collection location. If those require an annual renewal with fees associated, the member is responsible for paying for the renewals. We reserve the right to request multiple copies of accessibility materials. If accessibility materials are changed, please email firstname.lastname@example.org.
Service Day: Members can expect weekly service on the designated day(s) that best align with our operational routes. However, we will work with you and your team to make accommodations whenever possible. CompostNow will also provide advanced notice when the designated service day(s) will change due to holiday closures or occasional operational route balancing. To request a service day change, email email@example.com.
Time of Collection: The route on your designated service day(s) may begin as early as 12:01 am and will continue throughout the rest of the day. The member is responsible for having their container(s) in the agreed upon collection location starting at that time. While we will do our best to accommodate any special requests on the timing of the collection, we are unable to guarantee a set time. If the container(s) are not located in their designated location(s) at the time of collection, it may result in a missed collection [see below].
Missed Collection: It is the responsibility of the member to ensure their container(s) are located at the agreed upon service location on their service day(s). If we are unable to locate your container(s), or they are inaccessible (i.e. loading dock blocked, gates closed, road closures, unable to bypass security, unsafe staging area, etc), we will notify the member via email and plan to service the container(s) on their next service day. If a collection is needed prior to the next service day, we offer an off-schedule service on the next business day for a fee of $50 plus your normal stop rate. If the missed collection is due to error by CompostNow, we will waive any additional costs.
Off-Schedule Service Request: If a collection is needed prior to the next service day, we offer an off-schedule service on the next business day for a fee of $50 plus your normal stop rate. To request an extra collection, email firstname.lastname@example.org.
Additional Carts Request (One-Time): If you are anticipating a higher than normal volume of compostables on a specific collection date, we can accommodate, with at least two weeks notice, by dropping off additional container(s) on your normal service day. A one-time charge of $20 per cart per collection will be applied to your account. If more than five additional containers are required, additional fees may apply. You can email email@example.com to request additional carts.
Contamination: Contamination makes the composting process more difficult. Only food residuals and BPI-Certified compostable materials are accepted in the container(s). Yard waste, defined as leaves, grass clippings, tree limbs, and/or yard/garden debris, is not accepted in our containers. In addition, used cooking oil is not acceptable in our carts. Used cooking oil should be recycled through a grease collection company. We work hard to make sure our compostables feedstock is as free of contamination as possible. However, we understand that contamination does occur in composting programs. We will work with you and your team to communicate contamination when it occurs and find solutions to reduce contamination moving forward. If more than five percent (5%) by volume of the container(s) contents are materials not found to be food waste or BPI Certified compostable, it is considered “Contaminated”. If materials are bagged in non-compostable bags, it is considered “Contaminated”. Contaminated container(s) incur additional costs to manually pick out the contamination or rejected load fees if the materials make it to the composting facility. The first time container(s) are found to be contaminated, we will inform the member in writing with photo evidence. The second time container(s) are found to be contaminated we will inform the member again in writing with photo evidence. Upon a third occurrence we will inform the member in writing, with photo evidence, and reserve the right to charge a fee of $25 per cart found to be contaminated. CompostNow reserves the right to suspend service if we do not see any improvements in contamination. To see a full list of accepted compostables, visit www.compostnow.org/compostables.
Damaged/Missing Container(s): We recognize that over time the container(s) will experience wear and tear from normal use. We will repair and replace container(s) as needed when wear, tear, or damage occurs from normal use. Should container(s) be damaged due to severe overloading or negligence by the customer, we will provide photo evidence and a fee of $75/container may be charged to replace the container(s). Should container(s) become lost or missing, a fee of $75/container may be charged to replace the container(s).
Overloaded Container(s): Misuse of our equipment in the form of overloaded container(s) causes unnecessary wear and damage to the container(s) and poses a threat to employee safety. However, we also understand that overloaded container(s) do occur in composting programs. We will work with you and your team to communicate overloaded container instances when they occur and find solutions to increase your diversion capacity, as needed. Container(s) are considered overloaded if the contents weigh more than 200 lbs, if they are filled in such a way that the lid will not fully close, and/or if the contents cause spillage when the cart is tipped back and rolled. Please note that our 65-gallon carts are to be used for post-consumer composting programs to divert fluffy compostable material (like compostable serviceware) and food residuals. If these carts are used for large amounts of pre-consumer compostables, they will be considered overloaded. Overloaded container(s) incur additional costs to manually transfer some of the contents to extra container(s) during service and/or replacement fees if the container(s) break due to severe overloading or negligence by the customer. On the first instance that container(s) are found to be overloaded, we will inform the member in writing with photo evidence. On the second instance that container(s) are found to be overloaded, we will inform the member again in writing with photo evidence. Upon a third instance, we will inform the member in writing, with photo evidence, and reserve the right to charge a fee of $50 per overloaded container. CompostNow reserves the right to suspend service if we do not see any improvement in the proper use of our equipment. If you need additional capacity, please email firstname.lastname@example.org to inquire about expanding your composting program.
Extra Compostables: All compostables to be collected must be placed inside the container(s) with the lid completely shut; this includes empty pizza boxes. We cannot collect compostables outside of the container(s). To schedule an extra collection, please email email@example.com.
Compost Sharing: Members accrue 10% of their compostables collected weight as earned compost to be automatically shared evenly among Garden Partners (unless a specific Garden Partner is requested). View our Garden Partners at www.compostnow.org/garden-partners.
Compost Delivery: Members can request up to five bags of compost (each bag is 1 cubic ft) to be delivered to their location once per calendar year. This amount is not cumulative and will not carry over into the next year if it isn’t ordered. Compost will be delivered in bags at your collection location on a designated service day. To request a compost delivery, email firstname.lastname@example.org.
Termination: The service agreement may be terminated by either party at the end of your current billing period. Your service will automatically renew at the end of your current billing period unless the member terminates in writing prior to that. No refunds are issued for monthly subscriptions unless no collections have occurred during the billing period. No refunds are issued for annual subscriptions. To cancel service, email email@example.com.
*These Terms of Service are subject to change. Members will be notified of any Terms of Service changes.*